USA and Europe only
Twingate · IT Manager
Twingate is building a modern remote access solution that simplifies and improves the way businesses secure access to their cloud, SaaS, and on-prem resources. Twingate is backed by leading investors such as WndrCo, 8VC, Green Bay Ventures, SignalFire, and Dropbox founders Drew Houston and Arash Ferdowsi. Our investors share our belief that in a world where workforces are becoming increasingly distributed, it is critical to be able to effectively secure access to apps, data, and environments.
As part of our company culture, our belief in putting the customer first permeates our thinking in everything from our customer communications to the design process behind the product itself. If you take pride in creating experiences with the customer firmly at the center of the picture, we'd love to work with you.
We're looking for a talented and passionate IT professional to join our quickly growing team. In this impactful role, you'll have the opportunity and autonomy to build the IT department from scratch to support Twingate as it scales. We are a remote-first company, so this role is remote and will support our team throughout the U.S. and Europe.
Helping our team with general, day-to-day end user device setup and troubleshooting
Supporting our SaaS business systems
Managing app deployment, and software updates and patches
Managing IT software and hardware procurement and vendor management
Managing the hardware lifecycle for laptops and performing capacity planning
Managing the IT/vendor/equipment on-boarding and off-boarding process for systems and people
Tracking hardware and software inventory
Administering access controls (using Twingate!)
Overseeing organizational IT security practices and championing security awareness
Maintaining IT-related company policies
Driving compliance programs with significant IT requirements, such as ISO 27001
Minimum 4 years relevant experience required
Disciplined organizational and project management skills
This role will have a lot of independence, so we're looking for somebody who is a self-starter and can work autonomously
Some experience in a scripting language, enough that you can make API calls and make updates based on contents of a csv file
Experience with macOS and Windows is essential, experience with Linux is a plus
Experience with implementing and maintaining MDM, EDR, and identity management software
Experience managing a Google Workspace environment, diagnosing email issues and making changes to things like SPF records, whitelisting and blacklisting
Familiarity with administering Slack, Zoom, Office 365, and other common business and engineering SaaS and on-prem systems
Experience working in a startup is a big plus
Twingate is an equal opportunity employer. We believe that diversity is integral to Twingate’s success, and do not discriminate based on race, color, religion, age, or any other basis protected by law.