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Napster · Program Manager, Back End Engineering

About Us:

Napster is a pioneer in digital music and a leading provider of music streaming technologies and services for businesses, including some of the world's most recognized and respected consumer services companies. Napster operates in 33 countries with a premium subscription service giving millions of subscribers unlimited ad-free access to the music they love anywhere, anytime and on any device.

Napster combines the iconic history of one of the most recognizable music brands in the world with the vast experience and technological platform of Rhapsody International Inc., the industry's first subscription streaming service provider. And we continue to innovate as Napster recently combined forces with MelodyVR, the only licensed Virtual Reality music platform, to create a more immersive and connective experience, harnessing the power of virtual reality to get people closer to the music they love!

Together as Napster Group, we will combine our service offerings and provide a compelling and differentiated music service which will appeal to the true music fan, consolidating all of an artist’s repertoire including recorded music, immersive video content, digitally ticketed live streams into one subscription product.

About the Role:

Napster is seeking to hire a Program Manager to join our technology team. In this role, you will be accountable for delivery of a variety of Back End engineering projects that launch new product capabilities (at Napster these areas include projects in content management, identity management, algorithms and recommendations, API’s, technical infrastructure, security and operations) to delight our subscribers and continually evolve Napster’s offering.

The successful candidate will be a skilled communicator with stakeholders at all levels, someone with a proven ability to navigate and excel in small to medium organizations and brings a unique passion to leverage best practices in project management to deliver projects spanning multiple teams and serving a broad spectrum of stakeholders.


Key Responsibilities:

Project Management

  • Deliver product development projects, balancing scope, budget and resourcing to meet stakeholder expectations
  • Forecast and align resources needed to reach delivery objectives
  • Develop and manage detailed project schedules and work plans
  • Monitor progress and make adjustments as needed
  • Proactively manage change and communicate impacts to project scope, budget or timelines
  • Identify issues and risks, and collaborate with the rest of the organization on mitigation plans
  • Provide project status updates to key stakeholders
  • Contribute to project delivery best practices, techniques, and standards
  • Identify opportunities to streamline processes, share best practices with peers and leaders, and implement continuous improvement actions on a regular basis

Technical Program Management

  • Work with key stakeholders to define and prioritize the ongoing backlog of work to be delivered by one or more development teams
  • Partner with other technology program managers to balance resources across the entire Napster delivery organization, managing dependencies to deliver the right work at the right time to satisfy company priorities
  • Facilitate regular team meetings
  • Write user stories, ensure acceptance criteria are complete, and validate that delivery of the work meets those criteria
  • Keep the team unblocked and free from randomizations
  • Triage stakeholder requests, questions and escalations routed to the technical delivery teams

Your Qualifications:

  • Experience as a technology or product delivery project manager or similar role
  • Experience in Scrum Master and / or Product Owner role(s)
  • Excellent, proven ability to build and foster strong relationships with both internal and external stakeholders
  • Outstanding communications skills in writing and speaking, tailoring the right messages to the right audiences at the right time
  • Comfortable navigating situations where processes or rules are unclear or still being developed
  • Expert in project management and productivity tools, methodologies, and best practices (e.g. JIRA, Google Workspace, Smartsheet, MS Project, etc.)

Bonus Points if You Have Experience with:

  • Streaming music industry experience
  • An industry-standard Project Management Certification
  • An industry-standard Agile Certification


As an employee of Napster you will be eligible to participate in a number of company sponsored benefits including:

  • Unlimited annual leave
  • Private healthcare
  • Flexible working (Our office is in Soho and we are open to Hybrid and 100% Remote working)
  • Subsidised gym membership
  • We also provide various office perks such as regular yoga classes and unlimited snacks when our offices are fully functional again.

Apply Now

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